GO TO RETURNS FORM

RETURNS:

If you need to return an item, don't worry, we'll explain how to do it.

1. Fill in the form (click on the top button "Go to the return form") and print your label.
2. Prepare your package. The item must be in perfect condition, sealed, and unused. In addition, you must send all the documentation and accessories: labels, instruction manual, CD, among others. The item must be in its original packaging (no scotch tape or stickers on the box) and packaged in a way that prevents any damage during delivery.
3. Send the package to our warehouse.

Casco Antiguo
C/ De Senda Galiana, C-18
28821, Coslada, Madrid, España

Addressed to the Internet Services Department

4. We will process your return within a period of 7 working days as of receiving your shipment. Once we have checked that the material is in good condition, we will refund your money using the same payment methods through which you placed the order.

1. FILL IN THE FORM PRINT YOUR LABEL

2. PREPARE YOUR PACKAGE STICK THE LABEL

3. SEND YOUR ORDER TO OUR WAREHOUSE

4. WE WILL PROCESS YOUR REFUND WITHIN A PERIOD OF 7 WORKING DAYS AS OF RECEIVING YOUR SHIPMENT

 

You can also go to our store in Madrid to do the return. This way, the return is faster and cheaper. To ask for a return in our store, remember that the product will be received in the store and sent to our central warehouse to review the material. Then, we will refund the corresponding amount.

You have 15 days as of the date of receipt of the order to change or return your product.

Special conditions for Online Market:

We reserve the right to refuse any product that does not arrive in the required conditions for future sale. These products will be returned to the sender, and the customer shall be responsible for all shipping expenses.

For more information on how to return an item, see our Right of Withdrawal section

MANUFACTURER WARRANTY:

All the products offered by Casco Antiguo have a warranty period in which the article will be sent to the manufacturer if it presents an operation and/or manufacturing defect. The waiting time will vary depending on the management time of the technical service for each trademark. The decision to change or repair the product will depend exclusively on the supplier. The ticket or purchase invoice must always be included.

RETURNS

If you need to return an item, don't worry, we'll explain how to do it.

Fill in and
print the form

Fill in the form (click on the top button "Go to the return form") and print your label.

Prepare your package and paste the label.

Prepare your package. The item must be in perfect condition, sealed, and unused. In addition, you must send all the documentation and accessories: labels, instruction manual, CD, among others. The item must be in its original packaging (no scotch tape or stickers on the box) and packaged in a way that prevents any damage during delivery.

Send us your package to our warehouse.

Don't forget to include a copy of your return form inside your package. Make sure the shipping label is legible to the carrier to avoid possible delivery errors.

We will process your return as soon as possible.

We will process your return within a period of 7 working days as of receiving your shipment. Once we have checked that the material is in good condition, we will refund your money using the same payment methods through which you placed the order.

Consejos a tener en cuenta para el envío

Para agilizar tu devolución te recomendamos mejor utilizar el formulario online y generar automáticamente tu solicitud y la etiqueta de envío, este método nos ayudará aqilizar tu devolución, esto nos avisará con antelación del envío de tu paquete.

También puedes descargar el formulario sin datos, por si prefieres imprimir y rellenar manualmente tu etiqueta con los datos para el envío de tu devolución. Puedes descargar el formulario usando este enlace:

DEVOLUCIONES EN TIENDA

También puedes acudir a nuestra tienda de Madrid para realizar allí la devolución. De esta forma el cambio es más rápido y económico.

Para realizar una devolución, en nuestra tienda, recuerda que en la tienda recepcionarán el producto y lo enviarán a nuestro almacén central, donde, tras revisar el material recibido, realizaremos el reembolso de la cantidad correspondiente.

Tienes 15 días desde la fecha de recepción del pedido para el cambio o devolución de su producto.

* El consumidor recibirá el reembolso en un plazo de 14 días desde que el consumidor ejerce su derecho de desistimiento.

Special conditions during the Online Market and other special events.

We reserve the right to refuse any product that does not arrive in the required conditions for future sale. These products will be returned to the sender, and the customer shall be responsible for all shipping expenses.
For more information on how to return an item, see our Right of Withdrawal section.

MANUFACTURER WARRANTY:

All the products offered by Casco Antiguo have a warranty period in which the article will be sent to the manufacturer if it presents an operation and/or manufacturing defect. The waiting time will vary depending on the management time of the technical service for each trademark. The decision to change or repair the product will depend exclusively on the supplier. The ticket or purchase invoice must always be included.

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